Policies and Procedures
The Green House has a range of comprehensive policies and procedures in place to ensure we provide excellent and consistent services and protect our service users, staff and visitors.
Information that we collect from you
When you visit our website or complete any of our forms you will be asked to provide certain information about yourself including your name and contact details. We may also collect information about your usage of our website as well as information about you from emails or letters you send us.
Use of your information
Your information will enable us to contact you to provide the services you have requested. We may also use and analyse the information we collect so that we can administer, support, improve, and develop our services.
The information you provide us may be accessed by our staff or given to third parties who act on our behalf for the sole purpose of providing the services. For example, to process online donations or make gift aid claims.
If you have given your explicit consent, we may use your information to contact you by post, telephone, email or text message with news about our projects and services or to notify you of important changes or developments to our website or organisation. You may withdraw your consent at any time by contacting us.
We may also pass aggregated information on the usage of our site to third parties for analysis purposes, but this will not include information that can be used to identify you.
Unless required to do so by law we will not otherwise share, sell or distribute any of the information you provide to us without your explicit consent.
Security and data retention
We employ industry standard security measures to protect your information from unauthorised access, unlawful processing, accidental loss, destruction or damage. We will retain your information for a reasonable period as long at the law requires.
Access and updating
You are entitled to see all the information held about you, and you may request changes to ensure the information is accurate, up to date, and relevant.
Please contact us on 0117 935 1707 or firstname.lastname@example.org if you have any further questions.
Other policies and procedures
To read some of these click on the links below. If you have any questions regarding them you can email email@example.com.