Policies and Procedures

The Green House has a range of comprehensive policies and procedures in place to ensure we provide excellent and consistent services and protect our service users, staff and visitors.

Our Privacy Policy

We want everyone who supports us, or who comes to us for support, to feel confident and comfortable with how any personal information they share with us will be looked after or used.  Our Privacy Policy sets out how we collect, use and store your personal information (this means any information that identifies or could identify you). Please read on further details.

Information that we collect from you

When you visit our website or complete any of our forms you will be asked to provide certain information about yourself including your name and contact details. We may also collect information about your usage of our website as well as information about you from emails or letters you send us.

Use of your information

Your information will enable us to contact you to provide the services you have requested. We may also use and analyse the information we collect so that we can administer, support, improve, and develop our services.

The information you provide us may be accessed by our staff or given to third parties who act on our behalf for the sole purpose of providing the services. For example, to process online donations or make gift aid claims.

If you have given your explicit consent, we may use your information to contact you by post, telephone, email or text message with news about our projects and services or to notify you of important changes or developments to our website or organisation. You may withdraw your consent at any time by contacting us.

We may also pass aggregated information on the usage of our site to third parties for analysis purposes, but this will not include information that can be used to identify you.

Unless required to do so by law we will not otherwise share, sell or distribute any of the information you provide to us without your explicit consent.

Security and data retention

We employ industry standard security measures to protect your information from unauthorised access, unlawful processing, accidental loss, destruction or damage. We will retain your information for a reasonable period as long at the law requires.

Access and updating

You are entitled to see all the information held about you, and you may request changes to ensure the information is accurate, up to date, and relevant.

Please contact us on 0117 935 1707 or info@the-green-house.org.uk if you have any further questions.

Other policies and procedures

To read some of these click on the links below. If you have any questions regarding them you can email info@the-green-house.org.uk.

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