A Day In the Life Of Our Service Manager
Join our Service Manager Nat for a typical day at The Green House…
5:30am – I wake up, make my morning cuppa and make a coffee for my flask ready for the commute to Bristol for my day in the office. I enjoy my commute and seeing the sunrise on my way to work. There is something calming about watching the world waking up!
8:00am Being the first in, I start my day by opening The Green House, turning on the lights (and heaters!), plumping the cushions and making sure everything looks inviting in our waiting area ready for our first clients. I make my third caffeinated beverage before catching up on my emails!
9:00am I meet with our Pathway Administrators for our weekly meeting where we discuss: Requests for Support, Allocations, Enquiries, Subject Access Requests and Pre-Trial Therapy Notes Request. Our Pathway Administrators are the first point of contact for our families and/or professionals wishing to make a Request for Support and are crucial to the running of our frontline services.
12:00pm – I meet with the Family Support Team to discuss parent and caregiver engagement, including initial meetings, one-to-one support, and our six-week Parent/Carer Group. We also manage waitlists and work on developing our Family Support offer.
2:00pm After lunch, I meet with the Clinical Manager to facilitate triage sessions with frontline staff, focusing on service options, risk, and safeguarding where necessary.
3:00pm In the afternoon, I review our KPI dashboards to monitor service delivery and confirm accurate record-keeping in our case management system, Oasis. This ensures data integrity for reporting to funders on key deliverables.
6:00pm Before I head home for the day, I ensure that I plan the rest of my week and tag anything urgent that needs to be actioned on my next working day. I look forward to walking my dogs (Lenny and Lola) at the end of my working day!